SHIPPING POLICY

Shipping Policies:

You are responsible for all shipping costs (including crating and insurance), calculated on an actual cost basis for large pieces. Because of this, buyers will be contacted, after the sale, with shipping options.

ESSENCE GALLERY expertly packs all pieces. In the occurrence of an accident, all damaged items must be reported to us within 3 days of delivery. Hemingway African Gallery is not responsible for artworks damaged by the shipping carrier. We do not accept refunds and returns of the damaged products. If you purchase insurance ahead of shipping (recommended), we will file a claim with the shipping company for you.

ESSENCE GALLERY works with carriers including USPS, FedEx, and Service By Air as well as several fine art handling companies. The carrier selected for your purchase is dependent on the item’s origin and shipping destination, as well as its packaging and handling requirements. Oversized orders may be packaged and shipped specifically for and arrive via freight service. We strive to find the best, safe rate for your shipment.

ESSENCE GALLERY is not responsible for carrier delays due to adverse weather conditions or any other unavoidable situations that may result in the carrier being unable to deliver packages.